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Case Study: Preventing Over-Automation by Simplifying the Workflow First
Case Study Writing showing how workflow simplification prevented over-automation, reduced maintenance time, and improved system reliability by removing unnecessary steps before adding more tools.

Katina Ndlovu
1 day ago


Case Study: Using AI as a Support Layer Without Replacing Human Judgement
Case Study Writing that explains how AI was used as a controlled support layer to reduce drafting time and cognitive load, while keeping human judgement and review at the centre.

Katina Ndlovu
1 day ago


Case Study: Creating Documented Workflows to Support Delegation and Continuity
This case study documents how creating documented workflows reduced reliance on individual memory, improved delegation, and strengthened operational continuity for a service-based business.

Katina Ndlovu
2 days ago


Case Study: Reducing Operational Friction by Connecting Disconnected Tools
This case study documents how connecting disconnected tools into one system reduced manual coordination, improved reliability, and recovered time capacity.

Katina Ndlovu
2 days ago


Case Study: Replacing Manual Client Onboarding With a Structured Client Onboarding Workflow
This case study documents how replacing manual client onboarding with a structured workflow reduced operational friction and recovered time capacity for a service-based business.

Katina Ndlovu
2 days ago
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