workflows and systems | Katina Ndlovu

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Case Study: Creating Documented Workflows to Support Delegation and Continuity

This case study documents how creating documented workflows reduced reliance on individual memory, improved delegation, and strengthened operational continuity for a service-based business.

Katina Ndlovu

2 days ago

Case Study: Reducing Operational Friction by Connecting Disconnected Tools

This case study documents how connecting disconnected tools into one system reduced manual coordination, improved reliability, and recovered time capacity.

Katina Ndlovu

2 days ago

Dark 16:9 graphic showing a left text block titled “Client Onboarding Workflow” and three angled glassy UI cards for Status, Tags, and Sequence, accented only with lime #D4FC3C on a pure black background.

Case Study: Replacing Manual Client Onboarding With a Structured Client Onboarding Workflow

This case study documents how replacing manual client onboarding with a structured workflow reduced operational friction and recovered time capacity for a service-based business.

Katina Ndlovu

2 days ago